2020 in Review

2020 illustration

2020 was a year of rapid change for hospitality, and it pushed online ordering, payments, and digital customer experiences forward faster than anyone expected.

Here is a look back at what Appropo delivered during the year.

Quick Stats

230,867 Online Orders
Average spend: $29.64
Average orders per registered customer: 2.73
Average orders per unregistered customer: 1.57
Average items per order: 2.71

New Features in 2020

  • Delivery
  • Order at Table
  • Age Checks for R18 products
  • E-Vouchers
  • Order Reviews (Beta)
  • Redeem Loyalty Points (Beta)

Other Improvements

  • Surcharges for Public Holidays
  • RFM analysis updated to quintiles
  • Additional theming support
  • FAQs with rich text
  • Easier guest checkout

Looking Ahead to 2021

2021 illustration

Planned rollouts for 2021 included:

  • Order Reviews - full rollout
  • Redeem Loyalty Points - full rollout
  • Improved Xero integration
  • Updated UI
Table of Contents
  1. Quick Stats
  2. New Features in 2020
  3. Other Improvements
  4. Looking Ahead to 2021
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