AdHoc

AdHoc rewards give you the flexibility to reward customers on your own terms, outside of a structured scheme.

Rather than following a fixed earn-and-redeem cycle, AdHoc lets you issue one-off rewards to customers at any time. This is useful for resolving complaints, surprising loyal customers, or running short-term promotions.

How It Works

1. Find the customer in the Customers section
2. Issue a reward directly to their account
3. The customer is notified and can redeem on their next visit

Use Cases

• Service recovery — Compensate a customer after a poor experience
• VIP surprises — Send an unexpected reward to your best customers
• Staff discretion — Let store managers reward customers on the spot
• Promotional giveaways — Issue rewards as part of a marketing campaign