AdHoc rewards give you the flexibility to reward customers on your own terms, outside of a structured scheme.
Rather than following a fixed earn-and-redeem cycle, AdHoc lets you issue one-off rewards to customers at any time. This is useful for resolving complaints, surprising loyal customers, or running short-term promotions.
How It Works
- Find the customer in the
Customerssection - Issue a reward directly to their account
- The customer is notified and can redeem on their next visit
Use Cases
- Service recovery — Compensate a customer after a poor experience
- VIP surprises — Send an unexpected reward to your best customers
- Staff discretion — Let store managers reward customers on the spot
- Promotional giveaways — Issue rewards as part of a marketing campaign